Provincial News

Ontario Dialing Up New Consumer Protections

Law Requires Clear Contracts and Caps on Cancellation Fees

Ontario's wireless and cell phone consumers will now get clear information and fewer surprises when they enter into cell phone and wireless services contracts.

The Wireless Services Agreement Act protects wireless customers by requiring that:

  • Contracts must be written in plain language
  • Contracts must clearly outline which services come with the basic fee and which would result in extra charges for the consumer
  • Wireless services providers must get customer consent before amending, renewing or extending a fixed-term contract
  • Consumers pay less to cancel their contracts.

The act applies to new contracts, as well as existing contracts that are amended, renewed or extended as of April 1, 2014.

Protecting consumers is part of the government's economic plan that is creating jobs for today and tomorrow. The comprehensive plan and its six priorities focus on Ontario's greatest strengths - its people and strategic partnerships.

Learn more about wireless services under Consumer Protection Ontario

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